GENERAL PRE-CONTRACTUAL INFORMATION
The Ski & Snowboard School 2000 in Selva di Val Gardena provides teaching, guiding and snow-sport activities, as well as related services.
The information, descriptions, photographs, prices, programmes and content on the website are for information and illustration purposes only.
By booking and purchasing lessons, courses and other services, the Customer accepts these General Terms and Conditions and any specific conditions stated in the description of the service purchased.
Where necessary, the School may change times, programmes, meeting points, group composition and the way activities are carried out, for organisational, educational, technical, weather-related or safety reasons. Wherever possible, such changes will preserve the essential features of the service purchased and will be communicated promptly whenever relevant.
Personal data are processed in accordance with current legislation and EU Regulation 2016/679 (GDPR).
Lessons given to underage participants do not entitle the Customer to the tax deduction provided for amateur sports associations, as the School is not among the entities referred to in Art. 90(17) et seq. of Law No. 289 of 27 December 2002; the related expenses are therefore not deductible under Art. 15(1)(i-quinquies) of Presidential Decree No. 917 of 22 December 1986 (Consolidated Income Tax Act). Customers are advised to check the tax rules in force at the time of purchase.

GENERAL TERMS AND CONDITIONS

Art. 1 – Definitions and scope
1.1 School
“School” means Ski & Snowboard School 2000, with registered office in Str. Meisules, 290 – 39048 Selva di Val Gardena (BZ), VAT No. IT02207830213. The School teaches skiing and snowboarding disciplines and provides guiding services within the limits of current legislation.
1.2 Instructor
“Instructor” means a professional duly qualified to teach snow-sport disciplines under the applicable rules and included in the School's staff. The Instructor carries out teaching and guiding activities in compliance with the professional and safety rules in force.
1.3 Customer
“Customer” means the person who makes the booking and/or pays for the service. “Student” or “Participant” means the person who actually takes part in the lesson, course or activity. Customer and Participant may be the same person. For underage participants, the Customer declares that he/she is a parent, holds parental responsibility, or is a person authorised to make the booking.
1.4 Ski area
“Ski area” means the slopes, lifts, connections and areas normally used for winter sports in which the activity takes place.
1.5 Contract
The contract concerns the provision, by the School and the professionals it engages, of teaching, guiding or another sports activity specifically booked by the Customer.
1.6 Specific conditions
The information given on the service page, in the price list, in the booking confirmation and in the voucher form an integral part of these General Terms and Conditions. Any special conditions relating to a specific service prevail over incompatible general provisions.

Art. 2 – Obligations of the School and the Instructor
The School undertakes to:
•    entrust teaching and guiding activities to professionals qualified under current legislation;
•    organise the activity taking duly into account the age, technical level and abilities of the participants;
•    give participants the main instructions needed to carry out the activity safely;
•    take the reasonably necessary organisational measures for proper performance of the service;
•    maintain the insurance coverage required by the applicable rules for the activity of the School and its professionals.
The Instructor retains professional autonomy in choosing the slopes, routes, exercises and teaching methods considered most suitable for the student's level and the conditions at the time. The safety of participants takes precedence over the originally planned programme.

Art. 3 – Types of services, organisation, payment and voucher
3.1 Private lessons
Private lessons may be individual or with several participants from the same group. Unless otherwise stated at the time of booking, one hour of private lesson lasts 55 minutes. The time needed to move around during the lesson is an integral part of its duration.
3.2 Group courses
Group courses are organised by dividing participants mainly according to technical level, age, discipline and educational and organisational needs. The maximum number of participants is stated in the description of the specific course purchased.
3.3 Level assessment
The level declared by the Customer when booking is indicative. The final technical assessment rests with the Instructor and/or the School. If the declared level does not correspond to the student's actual abilities, the School may, where possible, transfer him/her to a more suitable group.
3.4 Joining courses already started
Joining a group course that has already started is allowed only on the days, levels and terms indicated by the School. Admission depends on the technical compatibility of the participant with the group and on the organisational possibilities of the School. The final decision on admission rests with the School and the Instructor.
3.5 Minimum number of participants
Some courses may require a minimum number of participants. If that number is not reached or ceases to exist during the course, the School may, depending on the actual organisational possibilities:
•    merge participants of compatible groups;
•    propose a change of schedule;
•    proportionally reduce the duration of the activity in relation to the lower number of participants, where this possibility is stated in the specific conditions of the course;
•    propose an alternative service of equivalent value;
•    cancel the course and refund the portion relating to the service not provided.
Any specific arrangements will be stated in the course description or communicated to the Customer.
3.6 Payment
Unless otherwise agreed in writing, lessons and courses must be paid for in advance. For online bookings, payment must first be authorised; the contract is concluded when the School sends the booking confirmation. The confirmation summarises the service purchased and its specific conditions.
3.7 Voucher
The Customer must keep the booking confirmation or voucher and, if requested, show it in digital or paper form. There is no need to print the voucher unless expressly requested by the School.
3.8 Personal bookings
Enrolment in group courses is personal. Once the course has started, the participant may not normally be replaced by another person. For cycles of private lessons, the School may authorise a replacement, upon notice and provided the technical level and lesson organisation allow it.
3.9 Collection of the ticket
The Customer and the Participant must come to the School office at least 30 minutes before the start of the lesson or course to collect the ticket or other identification document required to take part in the activity. That document must be shown on request during the activity. This obligation is in addition to the one under point 3.7: the booking voucher may be shown in digital form and need not be printed, unless the School expressly requests otherwise.
3.10 Conversion of services
Group courses cannot be converted into private lessons, unless the School expressly authorises it and the availability of Instructors allows it.

Art. 4 – Weather conditions, lifts and other cancellation reasons on the part of the School
4.1 Bad weather
Normal winter weather conditions, including snow, wind, cold, precipitation and reduced visibility, do not automatically result in the cancellation of a lesson or course. If the Instructor considers that the activity can be carried out in adequate safety conditions, the service takes place as planned. In such circumstances, the Customer’s failure to attend does not give rise to a refund.
4.2 Safety
The Instructor may change slopes, routes, programmes, times or lesson content whenever necessary for safety reasons.
4.3 Closure of the lifts
If the lesson cannot take place due to the total closure of the lifts or the ski area concerned, or because of another exceptional situation making it objectively impossible to carry out the activity safely, the School may adopt one of the following solutions: reschedule the lesson, propose an equivalent alternative activity, issue a voucher, or refund the portion relating to the service not provided. The solution will be chosen according to the nature of the service, the duration of the impediment and the actual organisational possibilities.
4.4 Cancellation by the School for other reasons
In addition to the cases covered above, the School may cancel or postpone a booked lesson, course or other activity when causes not attributable to the School make the service objectively impossible or excessively burdensome. Examples include the sudden unavailability of the assigned Instructor due to illness, injury or another personal impediment, events of force majeure other than the weather-related events or those covered by point 4.3, measures of the competent authority and other exceptional and unforeseeable circumstances. In such cases the School will, where possible, assign a substitute Instructor or reschedule the activity. If this is not possible, it will offer the Customer, at the Customer's choice, a voucher of equal value or a refund of the portion relating to the service not provided. The cancellation will be communicated to the Customer as soon as the School becomes aware of the impediment.

Art. 5 – Skipass, equipment, meals and insurance
Unless expressly stated in the service description, the price of the lesson or course does not include:
•    skipass;
•    equipment rental;
•    clothing;
•    meals and drinks;
•    personal accident insurance.
Meals are included only where expressly stated in the course description or in the voucher. Every participant must hold a valid insurance policy covering his/her civil liability for damage or injury caused to third parties; it is mandatory under Art. 30 of Legislative Decree No. 40 of 28 February 2021 for anyone using alpine ski slopes. The School also recommends taking out personal accident insurance and, where the Customer deems it appropriate, cover for cancellation/interruption of lessons.
The School also has an in-house rental service, where the Customer and the Participant may enter into contracts for the rental of sports equipment (short-term lease of movable goods) and for the purchase of sports articles, under the conditions published by the School. Customers attending lessons or courses of the School are entitled to a discount on sports equipment rental.

Art. 6 – Cancellation by the Customer
6.1 Right of withdrawal
Lessons, courses and activities booked for a specific date or period are leisure services with a specific date or period of performance. In the cases provided for by Art. 59(1)(n) of Legislative Decree 206/2005, the ordinary right of withdrawal for distance contracts therefore does not apply.
6.2 Cancellation granted by the School
The School contractually grants the Customer the possibility to cancel the booking at least 5 calendar days before the start date of the first booked lesson or activity. The notice must be sent to info@skischool2000.com, stating “CANCELLATION” in the subject line and giving the details needed to identify the booking. The cancellation is deemed received when it reaches the School’s e-mail inbox.
If the cancellation is communicated at least 5 calendar days before the start date of the first booked lesson or activity, the Customer may choose between: a refund of the amounts paid, with a 10% deduction of the amount by way of reimbursement of the administrative and office costs incurred; or a voucher of equal value, usable to purchase services of the School, without any deduction.
    
6.3 Late cancellations
For cancellations received after the deadline above, no refund is due, save for the cases expressly provided for in these Terms and any non-derogable rights granted by law.

Art. 7 – Injury and illness during courses already started
7.1 Injury or illness
In the event of an injury or illness making it impossible to continue the activity, the School will, upon presentation of the documentation required by this Article, grant a refund of the portion relating to the lessons not taken or, alternatively, a voucher of equal value, as agreed with the Customer.
7.2 Certification
The injury or illness must be documented by a certificate issued during the stay by a doctor, hospital, emergency department, clinic or other authorised health facility that has directly ascertained the condition of the person concerned. The documentation must make it possible to verify the impossibility of continuing the booked activity.
7.3 Commencement
The refund or voucher is calculated from the lessons following the notice to the School and the presentation of the relevant documentation. The documentation must be handed over promptly and in any case during the period in which the service should have taken place, unless proven impossible.
7.4 Voucher validity
Unless otherwise indicated, vouchers issued under this Article may be used during the current winter season or the one immediately following. The voucher is not convertible into money unless the School decides otherwise or a legal obligation applies.
7.5 Refund methods
Refunds will be made, where technically possible, using the same payment method as the booking or by bank transfer.

Art. 8 – Obligations of the Customer and participants
The Customer and each participant undertake to:
•    arrive on time at the indicated meeting point;
•    hold a valid skipass when required;
•    use suitable equipment and clothing;
•    follow the instructions given by the Instructor;
•    observe the rules of conduct and safety in force in ski areas;
•    not behave in a way that may endanger themselves, other participants, the Instructor or third parties;
•    provide correct information about the technical level and age of the participant;
•    promptly report any circumstances relevant to the safety and conduct of the activity.
The Customer is responsible for the accuracy of the information provided during the booking.

Art. 9 – Delays and absences
The participant must arrive at the meeting point with adequate time before the scheduled start. If late, the Instructor is not required to extend the lesson beyond the time originally planned. For group courses, the Instructor is not required to wait for latecomers when this would cause disruption or reduce the service for the other participants. If it is not possible to reach the group safely and without compromising the regular running of the lesson, the participant may be excluded from the session. Lessons missed due to delay, absence or other causes attributable to the Customer or the participant are not refundable.

Art. 10 – Minors
Underage participants must be handed over to the Instructor at the agreed meeting point and time and must be picked up at the end of the activity by a parent or an authorised adult. The parent or responsible adult must be present on time at the end of the lesson. If the child is picked up more than 10 minutes late compared with the end of the activity, the School may charge for the additional supervision required.
A minor may leave the end point of the lesson on his/her own only with the express authorisation of the parent or the person holding parental responsibility, in the manner established by the School. For safety reasons, the School may nonetheless require certain underage participants to be picked up personally by an adult.

Art. 11 – Helmet and personal safety
For the practice of alpine skiing, snowboarding, telemark, sledding and tobogganing, every participant, regardless of age, must wear a protective helmet complying with the rules in force: from the 2025/2026 winter season, the obligation applies to all users of ski slopes (Law No. 119 of 8 August 2025, converting Decree-Law No. 96 of 30 June 2025). The helmet must be suitable for the discipline practised and worn correctly. The Instructor may refuse participation in the activity if the student lacks the mandatory safety equipment or uses equipment manifestly unsuitable for the activity.

Art. 12 – Bibs and School property
Where provided for by the course, participants may be given a bib or other identification material of the School. The material remains the property of the School and must be returned at the end of the course. In case of loss or failure to return the bib, a contribution of € 15.00 (VAT included) may be requested for its replacement.

Art. 13 – Liability
The practice of skiing, snowboarding and other snow sports involves inherent risks connected, among other things, with the characteristics of the mountain environment, the weather, snow and slope conditions, the presence of other users and the very nature of the sporting activity.
The School and the Instructor adopt the precautions, diligence and safety measures required by the rules and by the professional nature of the activity. The liability of the School and the Instructor remains as provided by law.
The participant must follow the Instructor’s instructions and the applicable safety rules. The School is not liable for damage arising exclusively from behaviour contrary to the instructions given, violation of safety rules by the participant, use of unsuitable personal equipment or other circumstances attributable to the Customer, without prejudice to the limits and liability non-derogably provided by law.

Art. 14 – Organisational changes
For educational, organisational or safety reasons, the School may change:
•    the assigned Instructor;
•    the meeting point;
•    the composition of the groups;
•    the route;
•    the slopes used;
•    the daily programme.
The School will, as far as possible, communicate significant changes promptly. Booking a lesson does not guarantee the assignment of a specific Instructor, unless that element was expressly confirmed as an essential condition of the booking.

Art. 15 – Data protection
Personal data are processed in accordance with current legislation and EU Regulation 2016/679. The complete privacy notice is available on the School’s website at https://www.scuolasci-selva.it/en/privacy/.

Art. 16 – Complaints
The Customer may submit complaints to the School. To allow a timely check of what happened, the Customer is invited to report the problem as soon as possible and, preferably, while the service is being provided, indicating the booking concerned, the date, the service, the facts complained of and any useful document.
Subsequent complaints may be sent to info@skischool2000.com, to the PEC (certified e-mail) scuolascisnowboard2000@pec.it or by written communication to the School’s registered office.
It is advisable to submit the complaint within 10 working days of the event complained of, attaching all information and documentation useful for its assessment. This deadline is for organisational purposes and does not affect any non-derogable rights of the consumer under current legislation. The School undertakes to examine the complaint and, as a rule, to reply within 30 days of receipt.

Art. 17 – Alternative dispute resolution
In the event of a dispute, the Customer and the School are invited to first seek an amicable solution. The consumer may also, where the conditions are met, use the competent alternative dispute resolution (ADR) bodies, including the ADR-Consumer body of the Bolzano/Bozen Chamber of Commerce, in accordance with the conditions and procedures of the relevant regulation. The use of alternative dispute resolution does not affect the non-derogable rights of the consumer or access to the courts where provided by law.
Art. 17-bis – Reference language
These General Terms and Conditions are available in Italian, German and English. The Italian version is the reference version: in the event of discrepancies, interpretive divergences or incomplete translations, the Italian text prevails, without prejudice to the non-derogable rights granted to the consumer by the applicable rules.

Art. 18 – Applicable law and jurisdiction
The contract is governed by Italian law, without prejudice to any non-derogable provisions applicable to consumers. Where the Customer is a consumer, territorial jurisdiction is determined according to the non-derogable rules of consumer protection legislation. For relationships outside the scope of consumer protection, unless otherwise non-derogably provided by law, the Court of Bolzano/Bozen has exclusive jurisdiction.
Art. 18-bis – Use of photos and videos for promotional purposes
During lessons and activities of the School, photographs may be taken or videos recorded, including through the use of School devices, for documentation and promotional purposes (website, social media, information material). Images may involve participants, including minors, only with specific consent, distinct and separate from the consent to the processing of personal data under Art. 15. Consent is optional and may be withdrawn at any time; refusal entails no disadvantage or limitation of the services. Consent for minors is given by the parent or the person holding parental responsibility. Unauthorised photographs and videos will not be published and, upon request, those already published will be removed within a reasonable time.

Art. 19 – Prevalence of mandatory rules
The nullity, ineffectiveness or inapplicability of a single provision of these Terms does not automatically entail the invalidity of the remaining provisions. In any case, the non-derogable rights granted to the consumer by current legislation remain unaffected.

Art. 20 – Acceptance of the Terms and Conditions
By making the booking, the Customer declares that he/she had the opportunity to read these General Terms and Conditions before the contract was concluded. For online bookings, the Terms must be made available to the Customer before payment and must be viewable and storable. Any clauses for which the law requires specific approval will be submitted to the Customer in accordance with the applicable rules.
Where the Customer is not a consumer but acts as a professional entity (e.g. travel agencies, accommodation establishments, tour operators or other intermediaries), pursuant to Articles 1341 and 1342 of the Italian Civil Code, the clauses of Articles 6 (Cancellation by the Customer), 13 (Liability) and 18 (Applicable law and jurisdiction) of these Terms require specific written approval. The professional Customer specifically approves these clauses by signing the booking confirmation or another contractual document expressly referring to them.
Where the Customer is a consumer, the same clauses remain subject to the rules on unfair terms of Articles 33 et seq. of Legislative Decree 206/2005, and their effectiveness is assessed under those rules for the protection of the consumer, regardless of any specific signature.
 

• Each lesson lasts 55 minutes and takes place in all weather conditions.
• In the event of a complete closure of the ski lifts, lessons not held will not be refunded.
• The lesson price does not include equipment or the skipass.
• Please note that skiers must have valid third-party liability insurance (pursuant to Art. 30 of Legislative Decree No. 40/2021).
• We also recommend taking out a personal accident insurance policy.
• Group courses cannot be converted into private lessons.
• Scuola Sci & Snowboard 2000 accepts no liability for injuries or accidents that may occur during lesson hours.
• If the minimum number of participants for a group course is not reached, the school reserves the right to reduce the number of lesson hours or merge participants into another group.
• For the best learning outcome and the student’s safety, parents are asked to inform the school or the instructor of any physical or psychological conditions of the minor.

• A booking is confirmed upon payment of the lesson fee and acceptance of the contractual terms and conditions.
• A request to change the booking can be accepted by the school only subject to availability and only if the request is received at least 48 hours before the scheduled lesson.

Payment must always be made before the lessons.

Accepted payment methods:

• Bank transfer
  SCUOLA SNOWBOARD & SCI 2000
  Str. Meisules 290
  39048 Selva Val Gardena (BZ) – Italy
  VAT No.: 02207830213
  IBAN: IT58 Y 06045 58890 000000888000
  BIC / SWIFT: CRBZIT2B061
  
  Bank: Cassa di Risparmio – Selva Val Gardena
  Str. Meisules 286, 39048 Selva Val Gardena (BZ) – Italy
   
• Cash
• Credit cards: Visa, Mastercard